Privacy Policy

This Privacy Policy explains how Pokiez Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It is intended to help players in Australia understand the types of information that may be handled and the choices available to them. By using the website, you acknowledge that information may be processed as described below, subject to applicable privacy requirements.

Pokiez Casino operates under a licence issued by the Tobique Gaming Commission, licence number 0000024, and uses SSL encryption alongside certified RNGs to protect player accounts and game outcomes.

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and the services available. Pokiez Casino may collect information provided directly by a player, information created when an account is used, and technical information collected from a device or browser. We aim to collect information that is reasonably relevant to operating the website, providing services, meeting legal responsibilities and protecting players and the platform.

Account and identification information

When a player registers or updates an account, the site may handle details such as a name, date of birth, username, contact details, account preferences and information needed to confirm eligibility. Players should provide accurate and current information. Additional details may be requested where necessary to verify an account, protect the account holder or meet applicable requirements.

Verification documents

For identity, age, location, security or account verification, the site may handle documents and information supplied by a player. These may include identity documents, proof of address or other information relevant to verification. Verification material is used to help confirm that an account is genuine, prevent misuse and support responsible operation of the services.

Payment and transaction information

The site may record deposits, withdrawals, wagering activity, account balances, payment method details, transaction references and related support records. Payment information may also be processed by payment service providers. Where possible, payment details are handled through appropriate security controls and only used for purposes such as processing transactions, reconciling accounts, preventing fraud and meeting record-keeping obligations.

Device, usage and cookie information

When a player visits or uses the website, technical information may be collected, including an IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times and interaction data. The site may also use cookies and similar technologies. These can help remember preferences, keep sessions secure, understand website performance and identify unusual activity.

How information is used

Information may be used for the purposes described below. The particular information used will depend on the service involved, the account status and the circumstances in which the information was collected.

To create, operate and maintain a player account.
To provide casino services, respond to requests and offer customer support.
To process deposits, withdrawals and other account transactions.
To verify identity, age, account information and eligibility where required.
To carry out security, anti-fraud, anti-money-laundering and account-protection checks.
To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
To communicate about account activity, service notices, security matters and changes to the website or terms.
To understand how the website is used and improve its features, reliability and accessibility.
To meet legal, regulatory, tax, accounting, dispute-resolution and other formal obligations.
To administer responsible gambling tools, restrictions or support processes where relevant.
To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Marketing communications may include information about services, features or promotions. Players can choose not to receive marketing communications by using an unsubscribe option where provided or by contacting support. Choosing not to receive marketing does not prevent essential service, security or account messages from being sent.

Sharing information

Information may be shared when reasonably necessary to provide the services or fulfil the purposes described in this policy. This may include sharing with payment providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers and other suppliers that help operate the website. Information may also be disclosed where required or permitted by law, in response to a valid request, to protect rights and safety, or to investigate suspected misuse.

Service providers that handle information on behalf of the website may be required to use appropriate safeguards and follow instructions about how information is handled. Some providers may process information in another country. Where this occurs, reasonable steps should be taken to support appropriate protection of the information, taking account of applicable privacy requirements.

Cookies, security and storage

Cookies are small files or similar technologies that may be placed on a device when a player visits a website. Some cookies are necessary for core functions, such as account sign-in, session management, security and remembering selected settings. Other cookies may help measure website use, identify technical problems, personalise content or support communications.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect some website functions, and certain features may not work correctly without cookies that are necessary for security or account access. Browser settings may also provide information about cookies and allow a player to remove stored cookie data.

Reasonable technical and organisational measures may be used to protect information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, account security processes, monitoring, encryption or other safeguards where appropriate. However, no website, transmission method or storage system can be guaranteed to be completely secure. Players should use strong, unique passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Information may be stored for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, enforce terms, protect the website or meet legal and operational requirements. Some records must be kept for a period required by law even after an account is closed. The period may depend on the type of record and the reason it must be retained. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights may be subject to identity checks, legal exceptions, security requirements or the need to preserve records. A request can be made for information about the personal data held and how it is used.

How to exercise your rights

To ask for access to your data, correction of inaccurate or incomplete data, deletion of your data, or to withdraw consent to marketing, contact support@pokiezcasino.win. You may also use this address to ask questions about this Privacy Policy, raise a privacy concern or request help with your privacy choices. Please explain your request clearly and provide enough information for the relevant account or records to be identified.

Access: request a copy of, or information about, personal data held about you, subject to applicable exceptions.
Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
Deletion: ask for personal data to be deleted where there is no continuing lawful or operational reason to retain it.
Withdrawal of marketing consent: ask for consent to marketing communications to be withdrawn at any time.

Withdrawing consent to marketing will not necessarily delete an account or remove records that must be retained for legal, security, transaction or dispute purposes. Similarly, a deletion request may not apply where information is needed to meet a legal obligation, prevent fraud, protect the website or establish, exercise or defend a claim. If a request cannot be fully completed, the reason and any available options will be explained where appropriate.

Updates to this policy

This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. Players should review this page periodically, particularly before continuing to use the services after a significant update.

If you have a question about privacy, data security or the handling of your information, contact support@pokiezcasino.win. We may need to verify your identity before responding to a request involving personal data, helping to protect your account and prevent information from being disclosed to the wrong person.