Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Pokiez Casino. By accessing the website, creating an account or using any available service, you agree to follow these terms, together with any applicable game rules, promotional terms and privacy information.

Pokiez Casino operates under a licence issued by the Tobique Gaming Commission, licence number 0000024, and uses SSL encryption alongside certified RNGs to protect player accounts and game outcomes.

1. General terms

These Terms & Conditions form an agreement between you and the operator of Pokiez Casino. They apply to the website, your player account, deposits, withdrawals, games, promotions and other services made available through the platform. Please read them carefully before using the site. If you do not agree with any part of these terms, you must not access or use Pokiez Casino.

Pokiez Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the platform, security improvements or the introduction of new products and services. The current version published on the website applies from the date it is posted, unless another date is stated. You should review this page regularly. Continuing to use the website after changes are published indicates acceptance of the updated terms.

Additional rules may apply to particular games, payment methods, promotions, competitions or features. Those rules will be displayed or made available before you use the relevant service. If a specific rule conflicts with these general terms, the specific rule will apply to that service to the extent of the inconsistency.

Eligibility and lawful use

You must be legally permitted to use online gambling services in the place where you are located. You must also meet the minimum legal age that applies to online gambling in your jurisdiction. Pokiez Casino is intended for adults only. You are responsible for checking the laws that apply to you and for ensuring that your use of the platform is lawful.

You must not use the website if online gambling is prohibited where you are located, if you are subject to a gambling exclusion or restriction that prevents participation, or if you are acting for another person. Access may be restricted in some locations or circumstances. We may refuse access where we consider it necessary to meet legal, regulatory, security or responsible gambling obligations.

2. Player accounts and verification

You may need to create a player account to use some or all of the services. Information provided during registration must be accurate, complete and kept up to date. You must not create an account using a false identity, use another person’s details or open more than one account unless this is expressly permitted by the platform.

You are responsible for keeping your login information confidential and for all activity carried out through your account. Do not share your password or allow another person to access your account. Notify Pokiez Casino promptly if you believe your account has been accessed without permission, your credentials have been lost or any account information is incorrect.

We may ask you to verify your identity, age, location, payment method or source of funds. Verification can include requests for documents or other information. You must provide information that is genuine, current and readable. We may limit account activity while checks are in progress and may suspend or close an account if requested information is not provided or cannot be verified.

Account checks may be required when you register, make transactions, request a withdrawal, use certain features or whenever necessary to meet applicable obligations. Information may be assessed using internal processes and authorised service providers. Handling of personal information is explained in the applicable Privacy Policy.

Suspension and closure

Pokiez Casino may suspend, restrict or close an account where there is a suspected breach of these terms, suspected fraud, unauthorised activity, a failed verification check, a legal or security concern, or a responsible gambling reason. An account may also be closed at the player’s request or where the service is no longer available to that player.

If an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances leading to closure. Amounts connected with fraud, unlawful activity, chargebacks or a breach of these terms may be withheld or reviewed where legally permitted. We may also retain records where required for legal, compliance, security or dispute-resolution purposes.

3. Deposits, withdrawals and games

You may only use payment methods that are authorised and registered in your name, unless a different arrangement is expressly permitted. You must not use a payment method belonging to another person. Transactions may be subject to checks, processing rules, minimum or maximum amounts and availability requirements. These details may vary by method and will be shown where relevant.

You are responsible for ensuring that funds used in your account are lawful and available for gambling. Do not deposit money that you cannot afford to lose. A deposit is not a loan, and gambling activity should not be used to address financial difficulties or recover previous losses.

Withdrawal requests may be subject to identity checks, payment verification, account review and any applicable game or promotional conditions. We may return funds to the original payment method or use another approved method where required. Processing times can depend on the payment provider, verification status, weekends, public holidays and other circumstances outside the platform’s control.

Games are offered for entertainment and involve risk. Outcomes are determined by the relevant game mechanics and, where applicable, randomised systems. You accept that wins are not guaranteed and that past results do not predict future results. You should check the rules and any displayed information before placing a bet.

Errors and interrupted play

Technical errors, communication failures, incorrect displays or other interruptions may occasionally affect the website or a game. If an error affects a transaction, bet, result or account balance, we may correct the record and take any action reasonably necessary to restore the position that should have applied. A bet or game round may be voided where permitted by law and the applicable game rules.

You must not exploit errors, use automated tools, manipulate a game, interfere with the website or attempt to gain an unfair advantage. Suspected abuse may result in an account review, cancellation of affected activity, suspension or closure.

4. Promotions, responsible gambling and conduct

Promotions, bonuses and offers are subject to separate terms. Those terms may include eligibility requirements, expiry dates, wagering conditions, game restrictions, deposit requirements, withdrawal rules and other limitations. You should read the relevant promotional terms before opting in or using an offer. If promotional terms are not followed, the offer or related winnings may be cancelled where permitted.

Only one promotion may apply where the relevant offer says so. Pokiez Casino may withdraw, change or end a promotion in accordance with its stated terms and applicable law. Promotions must not be used for fraudulent, abusive or improper purposes, including attempts to manipulate an offer through multiple accounts or coordinated activity.

Responsible gambling

Gambling should remain an enjoyable form of entertainment, not a way to make money. Set a budget before playing and do not gamble with money needed for everyday expenses. Consider using available account tools, such as deposit limits, time reminders, cooling-off periods or self-exclusion, where offered. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support.

You can contact the platform through the support options shown on the website to ask about account restrictions or responsible gambling measures. We may apply restrictions or take other steps where there are indicators of harm, vulnerability or unsafe gambling. Account restrictions may affect access to games, promotions, deposits or withdrawals.

Prohibited conduct

Using the website for unlawful activity, fraud, money laundering or other financial crime.
Providing misleading information or using someone else’s identity or payment method.
Attempting to bypass security, location controls, account restrictions or self-exclusion measures.
Using software, bots, scripts or other tools to interfere with games or gain an improper advantage.
Harassing staff, abusing other users or uploading harmful, unlawful or offensive material.
Copying, modifying, reverse engineering or commercially exploiting the website without permission.

5. Website use, liability and disputes

The website and its content are provided for personal use. We aim to keep information accurate and services available, but we do not promise that the website will always be uninterrupted, error-free, secure or available on every device. Access may be changed, suspended or withdrawn for maintenance, technical reasons, security concerns, legal requirements or other operational reasons.

To the extent permitted by law, Pokiez Casino is not responsible for losses caused by events outside its reasonable control, including internet failures, device problems, payment provider issues, telecommunications faults, malware, power outages or actions by third parties. Nothing in these terms excludes or limits a right or remedy that cannot legally be excluded or limited under Australian law.

You are responsible for the equipment, software, internet connection and security arrangements needed to access the website. You are also responsible for any taxes, duties or reporting obligations that may apply to you in connection with gambling activity or winnings.

If you have a concern about an account, transaction, game result or service, raise it through the support channel available on the website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. We may ask for further details, complete an investigation and provide an outcome in accordance with applicable procedures.

These terms are governed by the laws that apply to the operation of the relevant service and your use of the website, subject to any mandatory consumer protections. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that it has been waived.

By using Pokiez Casino, you confirm that you have read these Terms & Conditions, understand the risks of gambling and agree to comply with the rules that apply to your account and use of the platform.